Contact Us

We want to make sure you obtain answers to your questions. Please review the information below before completing the submission form:

  • The Office of Student Aid can answer your questions regarding federal student aid (applications, awards, processing, disbursement of financial aid, and financial aid not on your billing statement), University scholarships, loans, financial aid holds, over awards, and verifications. Please submit your inquiry at: https://studentaid.psu.edu/contact-info.
  • The Office of the Bursar manages the student account (billing, payments, installment payment plan, collections, financial holds, late fees, refunds of excess aid). To submit your question, please fill out the form below and press "Submit Question". We will respond to your submission within 1-2 business days.

Other Resources:

  • The Bursar FAQ page has answers to general questions about the student account, billing, payment options, etc.
  • The University Links page includes information for other University offices (i.e., Admissions, Registrar, Housing and Food Services, University Health Services, World Campus, Penn State Global).

Penn State is prohibited by the federal Family Educational Rights and Privacy Act of 1974 (FERPA) from releasing any student information without the student's prior consent. Bursar representatives can only communicate specifics on a student account with the student and with the Authorized Payer(s) designated as such by the student in our system.

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Your Name

Address

Office of the Bursar mailing address:

Penn State
Office of the Bursar
103 Shields Building 
664 Curtin Road
University Park, PA 16802

Phone service hours:

  • 8:30 A.M. – 4:15 P.M.
  • Monday - Friday

Billing, Payments, Refunds, or Form 1098-T

  • Phone: 814-865-6528
  • Fax: 814-865-2979

Federal Perkins loans, University loans, Delinquent Tuition, Form 1098-E

  • Phone: 814-865-6528, option 5
  • Fax: 814-865-6535

Walk in service hours:

  • 8:30 a.m. – 4:30 p.m.
  • Monday – Friday

Bursar's office virtual appointments:

Schedule a virtual appointment 

After you select a date/time to meet with a Bursar representative, you will receive a confirmation email with the date and time of your appointment and a link to join the meeting. If you are a parent/family member, make sure your student has given you authorized payer access before your appointment. Bursar representatives will be able to assist you with questions related to your student account (tuition billing, charges, payments, refunds of excess funds).

If you wish to discuss your financial aid awarding or disbursement, make an appointment with a Student Aid representative.