Contact Us

While the Shields Building is currently not open to walk-in traffic, you can contact us for service. Bursar staff are ready to answer your questions regarding your student account by phone at 814-865-6528 or by email by completing the form below.

As a reminder, payments made online by eCheck or credit card are applied to the student account automatically. Mailed payments will be posted to the student account by staff upon our receipt. Our mailing address is

Pennsylvania State University
Office of the Bursar
103 Shields Building
University Park, PA 16802


Finding Help on This Web Site

If you have billing questions, click on questions and answers regarding billing.

If you have a general question, we recommend that you reference our Frequently Asked Questions page for the quickest answer to your question.

Visit our contact resources page for a listing of other student services offices or specific Commonwealth Bursar/Finance Offices. 

If you are unable to find an answer on this site, simply fill out the form below and press the "Submit Question" button. We typically respond to inquiries within 1-3 business days.

**Penn State is prohibited by the federal Family Educational Rights and Privacy Act of 1974 (FERPA) from releasing any student information without the student's prior consent. Bursar representatives can only communicate specifics on a student account with the student and with the Authorized Payer(s) designated as such by the student in our system**.

If you are a student and need information on how to designate an Authorized Payer, click here.