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FAQ - eBill

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General eBill Questions

What are the benefits of eBills?

  • eBills provide convenient access from any computer with an internet connection.
  • Information is secure and confidential - only the student and individuals authorized by the student can view the eBill.
  • Automatic e-mail notifications are sent to the student's official University e-mail account when eBills become available on eLion.
  • The eBill is up-to-date with all known financial aid funds.
  • Parents and authorized others can view the eBill and make payments.
  • There are no mailing and postal delays.
  • If you pay online, you will see your eCheck or credit card payment on your Bursar Account immediately.
  • eBills contribute to budget savings which indirectly affect the cost of tuition.

What is the "Board charge" on my tuition bill?

The Board charge represents the student's chosen meal plan.

Why doesn't my $330.00 deposit payment appear as a credit on my bill?

The deposits (enrollment, general and housing) do not offset the student account charges.

How do I decrease/remove the Stafford loans listed on my tuition bill?

Penn State has pre-certified a Federal Direct Stafford Loan for you (or your student) based on the Free Application for Federal Student Aid (FAFSA). If you would like to view more information about this Federal Direct Stafford Loan, please go to the following site:

http://studentaid.psu.edu/types-of-aid/loans/stafford

The student must complete the following steps to decrease or cancel the Federal Direct Stafford Loans:

  1. Log onto elion.psu.edu
  2. Select "Financial"
  3. Select "Loan Decrease"
  4. Follow instructions

I am experiencing difficulty reaching your office by phone. Is there another way that I can ask a question?

Yes, please click on the "Contact Us" link at the top of this page to send an e-mail message. Our staff will respond to inquiries within 1-3 business days.

What if my net payable is less than $200.00?

If your bill is less than $200.00, action is required to complete the registration process.

  1. Go to elion.psu.edu/
  2. Select "Students" or "Parent/Other" and login with your User ID and password
  3. Select "Bursar Tuition Bills" from the Financial menu
  4. Select your Tuition Bill and click "Continue" (if applicable)
  5. Select "Without a Payment"
  6. Click "Continue"

You will then receive confirmation that your registration is complete.

When do I receive my eBill?

After you have scheduled your classes, you will receive an e-mail message alerting you that your eBill is available to view and pay on eLion. The e-mail will be sent to your Penn State e-mail account.

If you have authorized other individuals (such as a parent, guardian, or other) to view and/or pay your eBill, then they can access this information as well.

About eBills

How do I claim a PA 529 Guaranteed Savings Plan tuition payment?

If you are planning on using Pennsylvania 529 Guaranteed Savings Plan funds for the upcoming semester, please follow the steps below:

Student Instructions
  1. Log onto elion.psu.edu
  2. Select "Bursar Tuition Bills" from the menu.
  3. Select the tuition bill for the appropriate semester and click "View/Pay Bill".
  4. Print a copy of the bill for the PA 529 GSP account owner to submit with the PA 529 GSP Payment Authorization Form. Print any additional copies of the bill needed. If your bill will be paid entirely by PA 529 GSP, you do not need to continue to Step 5. Your registration will be complete when funds are received from PA 529 GSP. Provide the printed copy of your bill to the owner of your PA 529 GSP account so they can include it with the submission of the Payment Authorization Form to PA 529 GSP. If PA 529 GSP will only be paying a portion of the bill, continue to Step 5.
  5. Select "Pay Other" and enter the amount you will be paying that is NOT coming from the PA 529 GSP.
  6. Click "Continue".
  7. Select your method of payment and continue through the payment process in eLion.

Your registration will be complete when funds are received from PA 529 GSP. Provide the printed copy of your bill to the owner of your PA 529 GSP account so they can include it with the submission of the Payment Authorization Form to PA 529 GSP.

Account owner instructions.

  1. Complete the Payment Authorization Form (PAF) provided by PA 529 GSP.
  2. Provide a copy of the tuition bill with the completed PAF.
  3. Mail or fax both the PAF and the copy of the tuition bill to PA 529 GSP.

PA 529 Guaranteed Savings Plan
Processing Center
PO Box 55463
Boston, MA 02205
Fax: 617-559-2452

Please note: Penn State cannot request funds from a PA 529 GSP account on behalf of the account owner.

Please DO NOT mail your Payment Authorization Form (PAF) or PAF copies to Penn State.

PA 529 GSP mails PAFs in July or early August for the fall semester and in November for the spring semester. Summer PAFs are provided upon individual request. Additionally, a PAF can be obtained online at www.pa529.com or by calling 1-800-440-4000.

Where will the e-mail notices be sent?

An e-mail message will be sent to the student's official University e-mail account notifying the student that the eBill is available to view and pay on eLion.

Failure to receive an e-mail notification will not be accepted as a reason for missing a payment due date, and a late payment fee of $50.00 will be assessed.

What do I do if I don't have a Penn State User ID and password?

If you are a current Penn State student, information can be found on the Account Services Web site at http://ait.its.psu.edu/services/identity-access-management/identity/accounts/.

If you are a Parent/Other, you can obtain a Penn State User ID through a "Friends of Penn State" account. See http://www.bursar.psu.edu/paybill.cfm for instructions.

How can I authorize my parents or others to view and/or pay my eBills?

You can grant a Parent/Other access to specific student information on eLion with your authorization. See http://www.bursar.psu.edu/paybill.cfm for instructions.

Does the University charge for eBills or electronic payments?

There is no charge to pay by eCheck.

There is a 2.5% Convenience Fee for each payment made by credit card.

How do I get a copy of my eBill?

You will be given the opportunity to print your eBill prior to completing your registration or paying your tuition. Once you have confirmed your registration, you will no longer be able to receive an official copy of your tuition bill.

If you wish to authorize a parent/other to view and/or pay your eBill, please see http://www.bursar.psu.edu/paybill.cfm for instructions.

How can my family obtain my eBill if they do not have access to a computer?

You can print a copy of your eBill and remittance stub for your family or others who are paying the bill. Select "Complete registration," then select "Print a remittance stub to send payment by mail."

What if I have a third party paying my tuition bill? Will they get an eBill?

You can grant a Parent/Other access to specific student information on eLion with your authorization. See http://www.bursar.psu.edu/paybill.cfm for instructions.

How do I print an official bill?

For Internet Explorer
  • Go to tools menu
  • Select internet options from tools menu
  • Select advanced tab
  • Scroll down to printing (option)
  • Make sure "print background colors and images" is checked
  • Select OK button
For Firefox
  • Go to tools menu
  • Select options from tools menu
  • Select content tab
  • Make sure "load images" box is checked
  • Select OK button
For Netscape (version 7.0 and higher)
  • Go to edit menu
  • Select preferences from the edit menu
  • Select the privacy and security tab
  • Select images tab
  • Make sure "accept all images" is selected
  • Select OK button

When will my fall tuition bill be available?

We will begin preparing fall tuition bills on July 21, 2015. These bills will have an August 14, 2015 due date. Subsequent billings will occur each weekend. Students will receive an e-mail message when their fall bill is available. As a reminder, students must have activated their Penn State access account and have scheduled their classes before a fall tuition bill will be generated.

What are eBills?

eBills are online student bills that display the same information as a traditional paper billing statement.

An e-mail message will be sent to the student's official University e-mail account announcing that the eBill is available to view and pay on eLion.

Billing/Payment Problems

Why didn't I get my tuition eBill?

There are several reasons you may not have received a tuition eBill:

  1. TUITION EBILLS HAVE NOT BEEN GENERATED YET.

    The eBill schedule can be found at http://www.bursar.psu.edu/duedates

  2. YOU ARE A NEW STUDENT.

    You may not have been billed because you do not have full access to eLion. New students must first obtain their Penn State photo ID and then activate their Penn State Access Account.

    Students that attended New Student Orientation (NSO) should already have an active Access Account.

    If you do not have an active Access Account, take your Penn State photo ID card to a Penn State Access Account signature station and follow the instructions there. http://ait.its.psu.edu/services/identity-access-management/identity/accounts/

  3. YOU HAVE NOT SCHEDULED CLASSES.

    You must have a class schedule and an active Access Account in order to receive an eBill.

  4. IF YOU ARE A PARENT, YOU HAVE NOT BEEN GRANTED ACCESS TO THE BILL.

    Your student has not authorized you to view and/or pay his/her eBill.

    Online access is available for parents and others on eLion with the student's authorization. Parents or others can obtain a Penn State User ID through a "Friends of Penn State" account if they do not have a current access account. Go to elion.psu.edu and select "Parent/Other", then the parent or other provides the student their Penn State User ID. The student grants the parent or other access to Bursar Tuition Bills.

I have not received a tuition bill e-mail notification. What do I do?

You can view and/or pay any Bursar related bills on eLion.

  1. Go to elion.psu.edu
  2. Select "Students" or "Parent/Other" and login with your User ID and password
  3. Select "Bursar Tuition Bills" from the Financial menu

What do I do if I find a mistake on my eBill or need to make changes to my tuition bill?

If you need to request changes to your bill, login to eLion, select "Bursar Tuition Bills" under the Financial menu and click the "Contact us regarding your bill" link. Changes may include adjustments to financial aid, number of credits, or room/board assignment, multiple parties paying the bill, etc. Changes will be submitted to the Bursar's Office for review. You will receive a response from the Bursar's Office by e-mail.

Why doesn't all of my financial aid appear in my Bursar Account?

If you are a recipient of loans, grants, and/or scholarships, your "Bursar Account" may show a balance due until all of your aid has disbursed for the semester.

What can I do if I can't pay my eBill by the due date?

Students having difficulty paying their eBill have the option to request a due date extension if their due date is prior to the first day of classes. The due date of an eBill can be extended two weeks from the original due date or the first day of classes, whichever is less. Due date extensions must be requested prior to the original eBill due date and cannot be requested after classes have started.

Students and parents, with access, can request a due date extension by logging into eLion. Select “Financial” from the menu, followed by “Bursar Tuition Bills”. When the bill is displayed, if the student has the ability to request an extension, select the “Request Due Date Extension” button to extend your due date.

Please note, tuition bills not paid by the due date will be assessed a $50 late fee.

How do I clear a hold on my record?

To clear the hold, students should contact the office that is responsible for placing the hold. Login to eLion and select "Personal Profile" from the menu. Then select "Holds" to view information about any active holds on your account.

I made a payment by eCheck and it is not showing up on my bank statement, did you receive it?

Online payments will be reflected immediately in your Bursar Account. Payments may take 1-7 business days before they are reflected in your bank account. If accepted by your bank, the eCheck transaction will appear on your bank statement as: PENN STATE UNIV PYMT.

I mailed my payment, where is it?

Please allow 5-7 business days for your payment to be processed. You can monitor your "Bursar Account" on eLion. When we process the payment, it will be posted at this site.

If the check has cleared your bank account, please fax a copy of the front and back of your check to 814-865-2979. Please include the PSU ID and name of the student.

eBill Payment and Payment Options

Can I mail my payment?

We encourage you to pay online with an eCheck. However, if you want to mail a check, select "Complete Registration," then select "Print a remittance stub to send payment by mail." Please print the remittance stub from eLion to submit with the payment. All checks and money orders must be made payable to Penn State. Be sure to include your Penn State ID number on your check. Mail your remittance stub and payment to the address on the remittance stub or to 103 Shields Building, University Park, PA 16802. Penn State does not accept post-dated checks. Do not mail cash.

What happens if I do not pay my bill by the due date?

If the payment is not received by the designated due date, you may be assessed a late fee as well as have a financial hold placed on your record. This hold will restrict you from scheduling/registering for classes.

Why is Penn State charging a fee for the use of my credit card?

Penn State made the decision to charge a 2.5% Convenience Fee to fairly distribute the costs of accepting payments over the Web to the users.

How do I know my credit card number is safe if I provide it?

The Bursar's office uses secure web pages when displaying and collecting credit card information. All references to a credit card transaction are done using your Order ID number. Secure Socket Layer (SSL) software is used to provide data encryption of your personal information such as password and credit card number.

How can I pay half my bill with an eCheck and half with a Credit Card?

  1. Login to elion.psu.edu
  2. Select "Bursar Tuition Bills" from the Financial menu
  3. Select the appropriate bill (if applicable)
  4. Select "View/Pay Bill" button to continue
  5. Select "Pay Other"
  6. Enter the amount you would like to pay, and hit continue. Follow the prompts until payment process has been completed
  7. Once the first payment is complete, repeat steps 1-6 to make second payment

Can I pay with Cash?

You can pay with cash by visiting the Bursar/Finance office at your campus. Do not mail cash.

How do I pay my bill?

  1. Go to elion.psu.edu
  2. Select "Students" or "Parent/Other" and login with your User ID and password
  3. Select "Bursar Tuition Bills" from the Financial menu
  4. Select your Tuition Bill and click "Continue" (if applicable)
  5. Print a copy of your bill before making a payment or confirming your registration if you wish to retain an official copy for your records
  6. Select either:
    • "Complete registration (choose a payment option or print a remittance stub)" -or-
    • "Complete registration using deferment plan (choose a payment option or print a remittance stub)"
  7. Click "Continue"
  8. Click "Continue"
  9. Select your method of payment and click "Continue." For information on methods of payment, please visit our Payment Options page.

Can I pay by credit card?

Yes, Penn State accepts Visa, MasterCard, Discover, and American Express. There is a 2.5% Convenience Fee for each credit card online payment. Credit card payments must be made on eLion. We cannot accept credit cards by mail, phone, or in person.

See http://www.bursar.psu.edu/payplans.cfm for other payment options.

I want to pay by eCheck. Where can I find my routing and account numbers?

This information can be found at the bottom of your paper check.

You can view a sample check to see where to find these numbers.

Is there a penalty for a returned check or eCheck?

Yes, you will be assessed a $25 fee for each returned item. If two checks or eChecks are returned, you will no longer be able to use this form of payment.

What are the benefits of online payments?

  • Fast and convenient method of making payments.
  • Payments are immediately reflected on the student's Bursar Account.
  • Money-saving process - you no longer need to write checks or pay for stamps to send a payment in the mail.

What payment options do I have?

Payments can be made by electronic check (eCheck), credit card, or paper check. Cash payments may be made in person at your campus Bursar/Finance office. Do not mail cash.

See: http://www.bursar.psu.edu/payplans.cfm for payment options.

Do you have any payment plans?

Yes, see http://www.bursar.psu.edu/payplans.cfm for payment options.

What if I don't want to pay the credit card convenience fee?

You are not required to pay by credit card. You can pay by eCheck (no charge), paper check, or money order. You may also pay with cash in person at your campus Bursar/Finance office.

Is electronic payment available 24 hours a day?

No, electronic payment options (eCheck and credit cards) are available seven days a week from 7:30 a.m. to midnight Eastern Time.

How do I view my payment on my account?

You can view the payment on your student account by selecting "Bursar Tuition Bills" under the Financial Menu in eLion. Electronic payments will be posted to your student account immediately after you submit the information and the amount to be paid. Payments sent through the mail will be posted to your student account within 5-7 business days after it is received.

Can I make a partial payment?

Yes, you can sign up for Penn State's Deferred Payment Plan. When you view your tuition bill, you will be given the option to sign up.

Once enrolled in the Deferred Payment Plan, you will be sent an e-mail notification to your official University e-mail account of your subsequent installments in advance of their due dates.

See http://www.bursar.psu.edu/payplans.cfm for payment options.

How do I claim a 529 Tuition payment?

These instructions are for all 529 programs except the Pennsylvania Guaranteed Savings Plan. If you have a Pennsylvania Guaranteed Savings Plan 529, please see "How do I claim a PA 529 Guaranteed Savings Plan tuition payment?"

Student Instructions
  1. Log onto elion.psu.edu
  2. Select "Bursar Tuition Bills" from the menu.
  3. Select the tuition bill for the appropriate semester and click "View/Pay Bill".
  4. Print a copy of the bill to submit to your 529 plan if necessary. Print any additional copies of the bill needed.
    If the bill will be paid entirely by 529 funds, you do not need to continue to Step 5. Your registration will be complete when funds are received from the 529 plan.
    If the 529 funds will only be paying a portion of the bill, continue to Step 5.
  5. Select "Pay Other" and enter the amount you will be paying that is NOT coming from the 529 plan.
  6. Click "Continue".
  7. Select your method of payment and continue through the payment process in eLion.
    Your registration will be complete when funds are received from your 529 plan.
    Penn State cannot request funds from a 529 plan on behalf of the account owner/student.
    Please DO NOT mail your Payment Authorization Form (PAF) or PAF copies to Penn State.
    If you have a Texas Tomorrow, Michigan Education Trust, College Illinois!, or Alabama PACT Plan you should select the “contact us” link in the payment Confirmation Message to let us know about your expected 529 payment amount.