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FAQ - eBill

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General eBill Questions

I am experiencing difficulty reaching your office by phone. Is there another way that I can ask a question?

Yes, please click on the "Contact Us" link at the top of this page to send an e-mail message. Our staff will respond to inquiries within 1-3 business days.

When do I receive my Student Account Statement?

Student Account Statements will be generated on the 1st of every month and are due on the 22nd of every month. Charges billed and unpaid by the due date will be subject to a late fee of 1.5%. There will also be a negative service indicator (hold) placed on the student account preventing enrollment in future courses, release of transcripts, and delivery of the diploma (if graduating) until the past due balance is paid.

About eBills

How do I claim a PA 529 Guaranteed Savings Plan tuition payment?

If you are planning on using Pennsylvania 529 GSP funds, please follow the steps below:

Student Instructions
  1. After you receive an e-mail notification that your billing statement is available, log into your Student Center.
  2. Select "Manage My Account/Make a Payment".
  3. Select "View" or "Download" in the "Your Statements" section.
  4. Print and/or save a copy of the Billing Statement for the account owner to submit with the Payment Authorization Form(PAF)or with an online qualified withdrawal.

The PA 529 GSP payment, as well as any additional personal payment being made by other means, must be received by the statement due date in order to avoid any late fees.

Account owner instructions.

  1. Complete the Payment Authorization Form (PAF) provided by PA 529 GSP or access your account online at www.pa529.com to print a PAF or complete a qualified withdrawal online.
  2. If completing a qualified withdrawal online, upload an electronic copy of the billing statement(see #4 above).
  3. If completing a paper PAF, mail or fax both the PAF and the copy of the billing statement to PA 529 GSP.

PA 529 Guaranteed Savings Plan
Processing Center
PO Box 55463
Boston, MA 02205
Fax: 617-559-2452

Please note: Penn State cannot request funds from a PA 529 GSP account on behalf of the account owner. Therefore, please DO NOT mail your PAF to Penn State.

PA 529 GSP mails PAFs in July or early August for the fall semester and in October for the spring semester. Summer PAFs are provided upon individual request. Additionally, a PAF can be obtained online at www.pa529.com or by calling 1-800-440-4000.

Where will the e-mail notices be sent?

An e-mail message will be sent to the student's official University e-mail account when the Student Account Statement is available to view and/or pay on LionPATH.

What do I do if I don't have a Penn State User ID and password?

If you are a current Penn State student, information can be found on the Account Services Web site at http://ait.its.psu.edu/services/identity-access-management/identity/accounts/.

How can I authorize my parents or others to view and/or pay my Student Account Statement?

Does the University charge for electronic payments?

There is no charge to pay by eCheck.

There is a 1.5% Convenience Fee for each payment made by credit card.

What if I have a third party paying my Student Account Statement?

Billing/Payment Problems

I made a payment by eCheck and it is not showing up on my bank statement, did you receive it?

Online payments will be reflected immediately in your Student Center. Payments may take 1-7 business days before they are reflected in your bank account.

I mailed my payment, where is it?

Please allow 5-7 business days for your payment to be processed. You can monitor your Student Center. When we process the payment, it will be posted at this site.

If the check has cleared your bank account, please fax a copy of the front and back of your check to 814-865-2979. Please include the PSU ID and name of the student.

eBill Payment and Payment Options

How do I claim a 529 Tuition payment?

These instructions are for all 529 programs except the Pennsylvania Guaranteed Savings Plan. If you have a Pennsylvania Guaranteed Savings Plan 529, please see "How do I claim a PA 529 Guaranteed Savings Plan tuition payment?"

Student Instructions
  1. After you receive an e-mail notification that your billing statement is available, log into your Student Center.
  2. Select "Manage My Account/Make a Payment".
  3. Select "View" or "Download" in the "Your Statements" section.
  4. Print a copy of the billing statement to submit to your 529 plan if necessary. Print any additional copies of the billing statement if needed.

The 529 payment, as well as any additional personal payment being made by other means, must be received by the statement due date in order to avoid any late fees.

Penn State cannot request funds from a 529 plan on behalf of the account owner/student, Therefore, please DO NOT mail your Payment Authorization Form (PAF) or PAF copies to Penn State.

If you have a Texas Tomorrow, Michigan Education Trust, College Illinois!, or Alabama PACT Plan you should select the “contact us” link to let us know about your expected 529 payment amount.

How do I pay my Student Account Statement?

Can I pay by credit card?

Yes, Penn State accepts Visa, MasterCard, Discover, and American Express. There is a 1.5% Convenience Fee for each credit card online payment. We cannot accept credit cards by mail, phone, or in person.

See http://www.bursar.psu.edu/payplans.cfm for other payment options.

I want to pay by eCheck. Where can I find my routing and account numbers?

This information can be found at the bottom of your paper check.

You can view a sample check to see where to find these numbers.

Is there a penalty for a returned check or eCheck?

Yes, you will be assessed a $25 fee for each returned item. If two checks or eChecks are returned, you will no longer be able to use this form of payment.

What are the benefits of online payments?

  • Fast and convenient method of making payments.
  • Payments are immediately reflected on the Student Account Statement.
  • Money-saving process - you no longer need to write checks or pay for stamps to send a payment in the mail.

What payment options do I have?

Payments can be made by electronic check (eCheck), credit card, or paper check. Cash payments may be made in person at your campus Bursar/Finance office. Do not mail cash.

See: http://www.bursar.psu.edu/payplans.cfm for payment options.

Do you have any payment plans?

Yes, see http://www.bursar.psu.edu/payplans.cfm for payment options.

What if I don't want to pay the credit card convenience fee?

You are not required to pay by credit card. You can pay by eCheck (no charge), paper check, or money order. You may also pay with cash in person at your campus Bursar/Finance office.

How do I view my payment on my account?

To view the payment on your student account Statement login to Student Center.

Select "Manage My Account/Make a Payment".

Can I make a partial payment?

Yes, See http://www.bursar.psu.edu/payplans.cfm for payment options.

Can I mail my payment?

We encourage you to pay online with an eCheck. However, if you want to mail your payment please see http://www.bursar.psu.edu/payplans.cfm for payment options.

What happens if I do not pay my Student Account Statement by the due date?

If the payment is not received by the designated due date, you may be assessed a late fee as well as have a negative service indicator placed on your Student Account. This will restrict you from enrolling in future classes.

Why is Penn State charging a fee for the use of my credit card?

Penn State made the decision to charge a 1.5% Convenience Fee to fairly distribute the costs of accepting payments over the Web to the users.

How do I know my credit card number is safe if I provide it?

The Bursar's office uses secure web pages when displaying and collecting credit card information. All references to a credit card transaction are done using your Order ID number. Secure Socket Layer (SSL) software is used to provide data encryption of your personal information such as password and credit card number.

Can I pay with Cash?

You can pay with cash by visiting the Bursar/Finance office at your campus. Do not mail cash.